Charleston Shop | Frequently Asked Questions

Are you still open during the COVID19 pandemic?

Our online shop remains open, with all proceeds supporting the Charleston Trust during this challenging time. Please allow a little extra time for dispatch and postage during this time; our postal service is collecting less regularly and all orders are being carried out by one person only.

How can I contact you?

For all shop queries, please contact us at:

Can I place an order over the phone?

Please email in the first instance and we can arrange a convenient time to call.

Please be aware that we are a small team and it is usually quicker to order online.

How can I cancel or change my order?

To cancel or change your order, please email

How quickly do you ship items?

During the COVID-19 crisis we aim to ship all orders within 4-8 working days but there are occasions when it takes us a little longer.

How can I return a product?

Please email