Charleston Shop | Frequently Asked Questions

*LAST CHRISTMAS POSTAGE DATES: Thursday 12 December all overseas orders & Monday 16 December last date for UK orders*

How can I contact you?

For all shop queries, please contact us at: shop@charleston.org.uk

To call us, please phone : +44 (0) 1323 811626

Can I place an order over the phone?

To place an order over the phone, please call us on +44 (0) 1323 811626

Please be aware that we are a small team and it is usually quicker to order online.

How can I cancel or change my order?

To cancel or change your order, please email shop@charleston.org.uk or call us on +44 (0) 1323 811626

How quickly do you ship items?

We aim to dispatch all items within three working days of receiving an order. However, we are a small team and this can sometimes take longer. If you have any concerns, do get in touch and we will do our best to help.

How can I return a product?

Please email shop@charleston.org.uk or call us on +44 (0) 1323 811626